Introduction
This document describes a problem encountered where there is no presence status or presence bubble in Microsoft Outlook Integrated with Cisco Jabber and proposes steps in order to troubleshoot this issue.
Prerequisites
Requirement
Office Communicator starts up automatically even though I disabled it. Ask Question. To remove the automatic loading of Office Communicator when new users sign into a Windows computer, you'll need to make a change in the registry. So to disable Microsoft Office Communicator from loading in the registry, open up the Registry program.
Cisco recommends that you have basic knowledge of Cisco Jabber for Windows and Microsoft Outlook Integration.
Components Used
The information in this document is based on these software and hardware versions:
- Cisco Unified Communications Manager (CUCM) Version 10.5
- Cisco Instant Messaging (IM) and Presence (IM and P) Version 10.5
- Cisco Jabber for Windows Version 10.5
- Microsoft Outlook Professional Plus 2010
![Sign Sign](/uploads/1/2/5/0/125010843/725904879.png)
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Background Information
Cisco Jabber for Windows supports availability status in Microsoft Outlook. If the presence integration is successful, then users can share their availability in Microsoft Outlook. With Microsoft Outlook, you can use the Microsoft contact card click-to-communicate icons directly from within the application in order to save time and streamline workflows because you can view user availability and initiate communications such as personal and group voice, video, and chat sessions without the need to switch between applications.
Problem
The Jabber client can be integrated with Microsoft Outlook with the Messaging Application Program Interface (MAPI) protocol so that the users can share their availability in Microsoft Outlook. Sometimes, the Microsoft Outlook integration is successful but you might not see the users' presence status/presence bubble in Microsoft Outlook.
Troubleshooting Steps
In order to troubleshoot this problem, verify these points:
- Choose Settings > Help > Show Connection status and verify that the MAPI connection is successful.
- Ensure that there is no other Extensible Messaging and Presence Protocol (XMPP) / Session Initiation Protocol (SIP) application integrated with Microsoft Outlook that provides presence (Lync, Windows Live Messenger, Office Communicator, Windows Messenger, Cisco Unified Communication Integration with Microsoft Lync 2010 (CUCILync), Cisco Unified Communication Integration with Microsoft Office Communicator (CUCIMOC), Cisco Unified Personal Communicator (CUPC), and WebEx Connect).
- Verify that the online status is enabled in Microsoft Outlook.
- Verify the registry setting in this location (the value should be 1):
- Verify the registry key for UpAndRunning in this location:If Jabber is running and the key UpAndRunning is not set to 2, change the UpAndRunning data to 2 and then restart the Microsoft Outlook and Jabber client.
- Verify that the Jabber IM address and proxyaddress is same. If they are different, specify SIP:user@cupdomain as the value of the proxyAddresses attribute in Microsoft Active Directory. The requirement to share availability in Microsoft Outlook is to keep the Session Initiation Protocol (SIP) proxy and the IM address the same..
If these steps do not help/resolve the issue, gather a problem report from the Jabber client and contact the Cisco Technical Assistance Center (TAC).
Related Information
Most software programs require a product key as part of the installation process, including all recent versions of Microsoft Office. If you've lost your Microsoft Office product key, you'll need to find it before you can reinstall the software suite.
Microsoft Office product keys are encrypted inside the Windows Registry, so searching for them manually is nearly impossible. You'll find a string of numbers once you locate the correct registry key, but what you'll find is encrypted text, not a working Office product key you can enter.
Microsoft Office Communicator Aol
Fortunately, programs called key finders do the finding and decrypting for you, giving you your valid, paid-for Office product key — that missing puzzle piece so you can successfully reinstall the program.
If you don't find your key while using one of the methods outlined below, the only legal option you have left is to buy a brand new copy of MS Office. As often as you may come across free product keys for Office, or key generator programs, neither are good ways to go about this.
Microsoft Office 2019 & 2016 & 2013
The Microsoft Office 2019, 2016, and 2013 product key situation is unique compared to older versions of Office (below).
Unfortunately for us, only the last five characters of the 25-character Office 2019, Office 2016, or Office 2013 product key is stored on your computer, making a product key finder pretty much useless in this case.
I know, right away I'm going back on some of the stuff I said above! For whatever reason, Microsoft completely changed how they handled product keys with these newer versions of MS Office
Of course, this unfortunate fact doesn't change the reality that you still need that product key to reinstall either version.
If you have an installed version of Microsoft Office 2019, 2016, or 2013 via your Office 365 subscription, you don't need to worry about product keys. Just sign in to your account and download and install the latest version of Office to your computer.
It's not all bad news that key finder programs are no longer helpful with these versions of Office. In fact, the new way that Microsoft is handling Office keys might not be such a bad thing after all.
Microsoft Office 2010 & 2007
Like all versions of Office, Microsoft Office 2010 and Microsoft Office 2007 both require a unique product key during the installation process.
If you're sure that you no longer have the physical product key for your version of Microsoft Office, or you've lost or deleted the email receipt that included the product key in it, you might, as you read in the introduction above, be able to extract the key from the registry using a key finder tool.
LicenseCrawler, the key finder program we recommend for Office 2010 & 2007 product keys in that tutorial, will find your product key in just seconds.
Older Versions of Microsoft Office
Older versions of Microsoft Office, like Office 2003 (2003), Office XP (2001), Office 2000 (1999), and Office 97 (1996) all also require product keys during installation.
Considering how old some of these versions of Microsoft Office are, it'd be surprising if anyone still has the product key around.
The Office 2010/2007 tutorial above could be used for any of these versions of Office as well, but we've found that Keyfinder Thing, the key finder tool we recommend in this tutorial, does a better job with these older suites.